Field Operations Supervisor | Toronto Service

Field Operations Supervisor | Toronto Service

TK Elevator Canada LtdScarborough, Ontario, Canada

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The Company

TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and  reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-

quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians  efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator  industry and transforming cities into the best places to live.

What we expect

Your responsibilities

  • Strategic and Operational Leadership: Develop and implement strategic plans to manage employee assignments effectively, aligning with contractual obligations, budgetary needs, and compliance requirements. Direct field labor forces and support personnel to meet or exceed customer expectations in scheduling and service delivery.
  • Employee and Safety Management: Oversee all aspects of employee management, including hiring, training, discipline, and termination. Ensure compliance with safety standards as outlined by company policies and the provincial Health and Safety Act. Investigate and address safety incidents to prevent future occurrences.
  • Training and Development: Lead regular 'Toolbox Talk' meetings and training sessions to enhance staff skills, ensure safety protocol adherence, and foster industry best practices.
  • Client and Contractor Relations: Build and maintain strong relationships with property managers and other stakeholders. Strive to exceed expectations through proactive communication and collaboration.
  • Quality Assurance and Resource Management: Monitor work processes, provide technical guidance, and ensure the availability and efficient use of materials, tools, and equipment. Ensure quality standards are met through clear, consistent oversight and support.
  • Customer Service and Company Growth: Deliver exceptional customer service, resolving issues efficiently to maintain satisfaction. Demonstrate a commitment to the company's vision and goals, actively contributing to its growth and success.

Who we are looking for

Your qualifications

  • Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field.
  • Strong understanding of industry standards and field operations, especially in maintenance, modernization, or repair of technical systems.
  • Competent in the use of essential business software, with the ability to quickly adapt to new systems and technologies.
  • Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills.
  • Demonstrated experience in people management, including the ability to lead, inspire trust, and gain commitment from a diverse team.
  • Excellent customer service and project management skills, with a strong focus on delivering high-quality outcomes.
  • Skilled in conflict resolution, with the ability to address issues promptly and maintain a positive work environment.
  • Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting.
  • Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally.

Additional information

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for  employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age  and veteran status, or any other protected status required by applicable law.

Job details

Posting date:2024/10/28
Experience level:Experienced professionals
Type of contract:Permanent, Full-time
Work mode:On Site
Job field:Customer Services
Industry:Engineering & urban mobility
Job number:CA_ET_TKELEV00248

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Benefits

Health and Safety

Highest standards and a wide range of health promotion and healthcare activities.

Highest standards and a wide range of health promotion and healthcare activities.

Pension

We have various financial models to give you individual support.

We have various financial models to give you individual support.

Collaboration

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Collegiality is of huge importance – we treat everyone with respect and appreciation.

Development

Training and education programs to help you develop professionally and personally.

Training and education programs to help you develop professionally and personally.

Compensation and benefits

Fair working conditions and competitive pay are an important basis for us.

Fair working conditions and competitive pay are an important basis for us.

Diversity

We promote an open and tolerant work culture.

We promote an open and tolerant work culture.

Work Life Balance

We guarantee regular working hours to support work-life balance.

We guarantee regular working hours to support work-life balance.

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and paid time off

Paid vacation, sick leave and personal days.

Paid vacation, sick leave and personal days.

Sustainability

We act with responsibility and environmental awareness.

We act with responsibility and environmental awareness.

Onboarding

Individual and personal support to help you get started in your new job.

Individual and personal support to help you get started in your new job.

Who we are

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.

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Diversity, Equity & Inclusion

At TK Elevator, we understand, respect and appreciate that everyone is different. We value everyone as an individual. We believe that when our employees bring their authentic selves to work, and we recognize them as such, we strive to nurture a culture characterized by equal opportunities, mutual trust and respect. At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.

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